HP in One Form or Another
Earlier this week I wrote about my adventures with HP—Hewlett Packard—along with Spirit.
This morning I found out that my solution to a printer issue did not pan out, and so I was off to the races scurrying to find a new one. Some important documents have been piling up to be printed, so I really needed to get one immediately.
With supply chain issues these days, I wasn’t 100% sure I would find something reasonably priced, let alone one at all, especially since I live in a smaller town these days, 100+ miles from a big city with greater shopping choices. After researching online and making some phone calls, I decided upon another HP printer that seemed to suit my needs and finances. I called the office supply store to verify their website was accurate in stating it was in stock. It was, but there were only two units available. Desperately, I told the salesperson I would pay for it over the phone with a credit card and pick it up within an hour; I needed to make sure I didn’t lose out. The store doesn’t handle such transactions, but the salesperson offered to hold it for me for one day; no problem as I’d be there within the hour. I was so grateful Jason was willing to hold it for me.
I made the 20-minute drive into the business district, enjoying being out of the office for a while, and admiring the natural beauty that is at my fingertips in my new home town. I arrived at the store, and the printer was out on the counter waiting for moi. To make a long story short, a new register system had recently been installed. I’m not sure it was the cause, but the price was ringing up higher than the website, a special free offer for ink wasn’t right either, and we went through several iterations of charges to my credit card each time I reviewed the printed receipt. Jason, who also was the manager, was sorry for the hassle and insisted on giving me a gift card. I really didn’t think it was necessary, but he insisted and I finally accepted it. I really appreciated Jason’s and the store’s integrity (his word), and his seriousness at wanting “to make things right.”
So, while it really was a fiasco in trying to purchase another HP printer, it was easy for me to count my blessings and feel (the other) HP’s presence:
- I was grateful I located a new printer that had very good reviews
- The model was in my budget
- The model was in stock
- I received a free ink offer
- With the complimentary gift card, I got additional goodies in the store that had been on my shopping list
- I got to be of service by noticing the register errors; Jason was appreciative and was going to speak with his manager
Most importantly, I set up the printer after I got home and off from work with ease—and, it works!
An HP printer may not always be available or in good working order. However, in times of angst, uncertainty, and hyperactivity, when I remember Higher Power, It helps to calm me down, and remain patient and kind. And, It is always available and works no matter what!
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