Spirit’s Computer Lesson
I am so filled with joy and gratitude for Spirit’s computer lesson I received today! No, I wasn’t enrolled in software training or the like. My personal laptop had an Internet communication connection problem and I got through it with flying colors! That’s why I’m in my joy and gratitude (although the fact that the problem was resolved is nice too). When I say I got through it with flying colors I am referring to the way I conducted myself throughout the three-plus hours of troubleshooting… how I showed up to myself, the automated ISP tech support helper, the human ISP tech support person, and the Geek Squad rep. Since my work laptop was connecting to the Internet just fine, I knew the issue was specific to my personal laptop, so my first step was not to check with the Internet Service Provider (ISP). I started by researching and following troubleshooting tips online; they didn’t solve the problem. Nevertheless, I appreciated the online knowledge share, especially since I know the time and effort that goes into creating such content. I remained calm and peaceful, moving onto the next step. I contacted the ISP so they could check the Wi-Fi router … Continue reading →